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Terms and Conditions

TERMS & CONDITIONS FOR GROUP COURSES

  • Our courses are only for participants aged 18+. You must make sure that you are the correct age for your course at the time the course starts. 
  • We reserve the right to remove you from the course if your behaviour is unacceptable, disruptive, or disrespectful. If this happens, you will not be entitled to any refund for the course. 
  • Although we will always try to respect a maximum group size of 10 students face to face and 12 online, we reserve the right to exceed it by one or two additional participants. 
  • We try to run all advertised courses, but we reserve the right to cancel them if special circumstances occur. In this case we will offer you an alternative. If you choose not to accept it, or if there is no viable alternative, we will refund you all fees paid. 
  • Please be aware that in the unfortunate event that a class needs to be cancelled, the recovery class will take place on a Friday of the same term, usually in the same week as the cancelled class. 
  • No refund or recovery class is due if you do not arrive on time for your course or miss any classes for any reason including sickness. 
  • You cannot transfer your fees to another person. 
  • You have the right to ask for a full refund for your course up until the end of the first week of that course. Please note that if you booked two courses taking advantage of our Double Deal then the first course is non-refundable, while the second course is fully refundable up until the end of the first week of the first course. 
  • If a situation arises that has not been covered by these Terms and Conditions, we reserve the right to take any fair and reasonable action that we think appropriate. 
  • If your course takes place at our school in Holland Park Garden, you must have provided us with your contact details in the UK and details for an emergency contact. You must tell us immediately if these will change during your enrolment. 

    TERMS & CONDITIONS FOR INDIVIDUAL TUITIONS

    • Our classes are only for participants aged 18+. You must make sure that you are the correct age for your course at the time the course starts. 
    • Training hours must be used within 12 months of the date of purchase. 
    • Your lessons must be used in a block of consecutive weeks. Once you have confirmed a start date, you must take all your lessons in one continuous block. example, if you booked 6 lessons, you would have to use them within 6 weeks after your course start date. If you require an extension, please contact us. See below for postponement and cancellation terms.  
    • You may postpone or cancel any of your lessons by informing the trainer and [email protected] via e-mail at least 24 working hours (Monday to Friday 9 am to 7 pm UK time) prior to the start of the session. Lessons booked for Monday must be postponed by 5 pm UK time the Friday before. If the above notice is not respected, you will lose the fees for this lesson. 
    • In the unfortunate event that a class needs to be cancelled by us, you will be able to recover your class at a different date agreed with the teacher.  
    • If we cannot allocate a trainer for your lessons or if you are unhappy with your first lesson, then we will try to offer you an alternative. If you choose not to accept it, or if there is no viable alternative, we will refund you all fees paid. 
    • You cannot transfer your fees to another person. 
    • We reserve the right to remove you from the course if your behaviour is unacceptable, disruptive, or disrespectful. If this happens, you will not be entitled to any refund for the course.  
    • If a situation arises that has not been covered by these Terms and Conditions, we reserve the right to take any fair and reasonable action that we think appropriate. 
    • If you have face-to-face lessons at our school, you must provide us with your contact details in the UK and details for an emergency contact. You must tell us immediately if these will change during your enrolment.