Sales Administrator

Part-time, 20 hours per week

The Sales Administrator is responsible for processing course bookings within service level agreement expectations using the SchoolWorks (Salesforce based) administration system. All staff at The London School of English are expected to deliver the highest levels of customer service to clients and to embrace and champion the company’s stated values.

You will be responsible for:

Processing direct bookings received via online booking system and emailing and issuing confirmation documents within service level agreement expectations
Processing agent or corporate bookings generated by sales team and issuing confirmation documents within service level agreement expectations
Responding to general enquiries via all sales channels (telephone, email, live chat)
Supporting sales team by responding to low-potential/low revenue enquiries and opportunities; passing on high-potential/high value leads to colleagues as appropriate
Managing Clients inbox on daily basis; providing team and CD with daily updates
Working closely with, and providing cover as required, for Client Sales Managers
Making accommodation bookings and placements liaising with Client Experience Manager
Providing customer support for changes to bookings and enquiries
Providing sales team support for chasing, processing and allocating payments
Other activities as required

KPIs:

Ensure bookings are processed and confirmed within 24 hours of receipt (and ideally within 3 hours of receipt)
Respond to enquiries within 24 hours of receipt (and ideally within 3 hours of receipt)
Provide reports to the Director of Sales and Marketing as required
Maintain up-to-date CRM records; to be reviewed weekly

Responsible to:

The Director of Sales and Marketing

Key relationships:

Sales & Marketing team

Operations Managers

Courses Management

Finance team

Skills, experience and attributes:

	Essential	Desirable
Native proficiency in English	x
Fluency in another language		x
The ability to work calmly and efficiently under pressure	x
A commitment to the highest levels of client service	x
Good active listening skills to understand and interpret what our international clients are saying	x
Experience working with SalesForce	x
Solid organisational skills; proven ability to prioritise and identify process improvement opportunities	x
Outstanding administrative skills and attention to detail	x
International and cross-cultural experience		x
Previous experience working in an educational, hotel or travel environment		x
An understanding of the language training sector		x
Excellent written and spoken communication and interpersonal skills	x
Attention to detail and willingness to focus on repetitive tasks, such as website updates	x
Demonstrably good interpersonal and relationship-building skills	x
At least 2 years’ relevant professional experience		x
Strong ICT skills - comfortable and competent using technology and with ongoing advances in technology	x
A can-do attitude and strong team values	x

Salary

Part-time Salary: £14,000 per annum for 20 hours per week (pro-rata of £28,000 FTE)
Working hours: 20 hrs per week, 5 days (4 hrs per day) between 09:30 and 17:00 - flexible

Location

This role is four days in the school and one day from home. The office location is 15 Holland Park Gardens, London W14 8DZ

How to apply

Candidates who wish to be considered should send their CV and a covering letter explaining why they are a good fit for the role to Natasha Littleton at [email protected].

The London School of English values:

We are proud of what we do.

We go the extra mile.

We communicate openly and honestly.

We innovate and improve.

We are a team. We get things done together.

Benefits:
o Company pension
o Cycle to work scheme
o Discounted lunches
o 25 days holiday + 3-day fixed closure between Christmas & New Years
o Health Cash Plan