Client Sales Manager

The Client Sales Manager (CSM) is responsible for managing all aspects of sales – for direct individuals, corporate training, and Agent sales, delivered online and face to face. The CSM is responsible for generating new sales leads and channels for a range of intercultural, business communication and English language training solutions with corporate partners.

Responsibilities:

• Manage all aspects of enquiries and sales from assigned and team markets.
• Grow the customer prospect pool and generate profitable sales leads from direct corporate and individual clients and progress to fruition.
• Provide Marketing with insight, data and results on assigned markets.
• Assess enquiries from new Agents in assigned markets.
• Manage communication with Agents, clients and Alumni in assigned markets in close cooperation with Marketing team.
• Create opportunities for sales meetings and presentations in the UK and overseas on behalf of The London School of English.
• Provide colleagues with all necessary information to ensure processing of bookings within service level agreement expectations.
• Support colleagues by processing bookings and responding to live chat, phone and WhatsApp enquiries as required.
• Maintain up to date knowledge of all LSE products and services.
• Produce records of sales visits, meetings, training sessions and activity with clients
• Attend weekly catch-ups and monthly market updates with Director, in person or virtually.
• Other activities as required.

KPIs:

• Grow total revenue in line with agreed monthly and annual targets.
• Generate cold and warm leads and progress as appropriate.
• Liaise with colleagues re incoming clients from assigned markets.
• Maintain up-to-date CRM records; to be reviewed monthly.
• Make corporate visits on behalf of LSE when visiting assigned markets, and attending conferences as appropriate.

Experience: 

Abilities: 

	Essential	Desirable
Write accurate and engaging client-focused correspondence, proposals and tenders	x
Competency in a third language: Russian, Turkish or Arabic would be considered particularly useful		x
Competent user of Salesforce or a similar system	x
Track, collate and interpret relevant data and commercial results	x
Good grasp of marketing principles		x
Build relationships at a senior level	x
Demonstrate credibility across a range of stakeholders	x
Work independently under pressure	x
Collaborate effectively with colleagues across a range of functions and locations	x
Fluency in English plus another language: Spanish, Japanese, Korean, or Portuguese would be particularly advantageous	x

Salary:

£30,000.00-£35,000.00 per year

Benefits:

• Company pension
• Cycle to work scheme
• Discounted or free food
• Sick pay

Further Benefits:

• 25 days holiday + 3 day fixed closure between Christmas & New Years
• Health Cash Plan
• Employee Assistance Programme

Job Types:

Full-time, Permanent

Schedule:

8-hour shift

Supplementary Pay Types:

Bonus scheme

How to apply

Candidates who wish to be considered should send their CV and a covering letter explaining why they are a good fit for the role to Faeza Afzal at [email protected]. 

The London School of English values:

We are proud of what we do.

We go the extra mile.

We communicate openly and honestly.

We innovate and improve.

We are a team. We get things done together.